PPHA launches their Customer Service Charter!


A customer service charter sets out how we work with people and how we provide a responsive service.

It describes:  

  • who we are and why we exist  

  • the services we provide 

  • how, when and where we provide them

  • the roles and responsibilities of staff, tenants and the public when accessing our services 

  • the expected response times to requests and enquiries  

  • clear complaints information 

    PPHA would like to thank tenants and staff who were involved in developing the Charter which sets the foundation for our service delivery now into the future.


Download the charter.