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We are here for you. HousingFirst is open for business.

Welcome to HousingFirst’s information page about Coronavirus COVID-19.

Here you will find links to reliable, updated information about the Coronavirus COVID-19 pandemic, as well as information about HousingFirst’s operations during this time.

We are still providing high-quality housing, tenancy and property management services for all our tenants.

All our staff are still working – they are just working remotely.

Our offices in St Kilda Road and Ashwood are temporarily closed to all visitors, including tenants and contractors.

You can still contact your housing officer by phone during business hours 9am to 4.30pm Monday to Friday on (03) 9534 5837 or via email This email address is being protected from spambots. You need JavaScript enabled to view it..

We are still providing essential maintenance to your property. You can report maintenance issues from 9am to 4.30pm Monday to Friday by calling (03) 9534 5837 or for emergency afterhours maintenance please call 0419 505 073. You can fill out a form via our website or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Like the rest of the Victorian community, we are following the important guidelines set by our State and Federal health authorities - #stayathome - to help stop community transmission of the COVID-19 virus, to support our hospitals and medical experts, and to help save lives.

It is very important that you follow the advice of the Australian health authorities.

The best sources of accurate and updated information are:

You can also call the Coronavirus Health Information Line for advice on 1800 675 398. For interpreting services please call 131 450.


Letter from our CEO

To all our tenants,

Firstly, I want to let you know that we are thinking of you and hope you are safe, taking care of yourself, your loved ones, your neighbours and your pets.

The current COVID-19 situation has made all of us a bit confused and worried and it is clear the current uncertainty will last for a little while longer. But we must remember that Australia and Victoria have strong governments, an experienced and sophisticated medical profession and an enviable public health system. All these entities are working, day and night, to protect us all and to bring this situation under control.

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Is HousingFirst still in business?

Yes, we are.

Most of our staff are now set up and able to work from home, but as an organisation we are still working as normal, in order to deliver services to you. The best way to be in touch with us is by phone or via email.
Your Housing Officers can be contacted directly by phone or email.

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